F.A.Q.

Shipping:

Shipping

Please allow 3-5 business days for your custom order to be put together and shipped out. For all other items, please allow 1-2 days for your order to be put together and shipped out. We will provide you with a tracking number when your order has shipped.


To return your approved product, you should mail your product to: 100 N Sheridan Square Pittsburgh Pennsylvania US 15206

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. We are not responsible for lost items.

Refunds:

Returns


Unfortunately we can’t offer you a refund or exchange on ANY of our herbs, essential oils, custom formulated herbal supplementations, salves, tonics or tinctures . Our products are all food grade so they are NOT eligible for returns/exchanges as we can not resell them once they leave our store. This excludes our tamper-proof supplements, which have a 2 day return policy for EXCHANGE/ STORE CREDIT ONLY. The tamper-proof supplements must be in unused, new condition, otherwise the exchange/ store credit will be denied.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
All health and personal care items

Refunds (if applicable)


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your store credit. If you are approved, then your store credit will be processed, and automatically applied to your customer account, within 5-10 business days. If the product(s) are rejected, they will be returned to you. Customers are responsible for ALL shipping costs incurred during this process. 

Late or missing refunds (if applicable)
If you haven’t received your store credit yet, first check your customer account.
Then contact us directly at info@culturaloasisllc.com, it may take 5-10 business days before your store credit is officially posted.


There is often some processing time before your store credit is posted to your account.
If you’ve done all of this and you still have not received your store credit yet, please contact us at (412) 362-1611.

Sale items (if applicable)
Only regular priced items may receive store credit, unfortunately sale items cannot be exchanged or returned for store credit.

Exchanges (if applicable)


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@culturaloasisllc.com for approval.

 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a store credit for the value of your return. Once the returned item is received, a store credit will be applied to your customer account.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will place a store credit to the gift giver's customer account.